All Hefty Fabworks products are built to order and have long production lead times. There is a 20% order cancellation fee for all orders after 3 business days if the product has not already shipped.
Hefty Fabworks will honor any Hefty Fabworks merchandise returned in original condition, not having been installed, and being 10 days or less from date of invoice. All returns are subject to a 20% restocking fee and purchaser is responsible for all shipping costs to and from. No Returns or cancellations on custom built products. No Cancellations once products have shipped. Cancellations are subject to a 20% restocking fee. For more information please contact us regarding your specific return or problem.
Refund credits will only be issued once product is returned, inspected and authorized and may take up to 30 days. No warranty or returns will be accepted without prior authorization.