All Hefty Fabworks products are built to order and have long production lead times. There is a 20% order cancellation fee for all orders after 3 business days if the product has not already shipped.
Hefty Fabworks will honor any Hefty Fabworks merchandise returned in original condition, not having been installed, and being 10 days or less from date of invoice. All returns are subject to a 20% restocking fee and purchaser is responsible for all shipping costs to and from. No Returns or cancellations on custom built products. No Cancellations once products have shipped. Cancellations are subject to a 20% restocking fee. For more information please contact us regarding your specific return or problem.
Refund credits will only be issued once product is returned, inspected and authorized and may take up to 30 days. No warranty or returns will be accepted without prior authorization.
Abandoned Orders: Once your product order is complete and you are notified of its completion, you will have 10 days to either schedule your installation, make any final payments and/or shipping arrangements or schedule a pick up during our business hours. Unless arranged with our staff, all orders that fall outside this 10 day period will begin to accrue a storage fee of 1% of the order total per day past the 10 day grace period. Orders that go beyond 90 days will be deemed abandoned and Hefty Fabworks will not be held liable for the order. There are no cancellations, refunds or replacement product offerings on abandoned products. If a customer wishes to start there order process over, original pricing and availability and production times will be subject to current pricing and current lead times. Hefty Fabworks Inc will issue credit at their discretion for abandoned products that are reordered minus any storage fees or losses incurred due to the original abandoned order.